Communication Skills (Business Communication), Question Paper of BCA (D) 1st Semester, Download Previous Years Question Paper 1

Roll No………….

Total No. of  Questions: 13

D-38

[2037]

(BCA-105) (Sem.-1^st)

COMMUNICATION SKILLS (Business Communication)

(B.Sc. (IT) -101) (Sem.-1^st)

Times:03 Hours                                           Maximum Marks :75

Instruction to Candidates:

1)Section-A  is compulsory.

2) Attempt any  Nine questions from )Section-B.

Section-A

Q1)

a)    Why is it important for a business to receive and give out information?

b)    What role does feedback play in the process of communication?

c)    When does Horizontal  communication work best ?

d)    “Meanings are in people , not in words’’.Discuss.

e)    Differentiate between formal and informal communication.

f)     “Face is the index of mind.” Justify this statement.

g)    How no verbal communication is different from verbal communication?

h)    What are the distinct advantages of Written Communication?

i)      What do you mean by ‘Passive Listening’? When does it take place?

j)      Differentiate between hearing and listening.

k)    What are the essentials of a good business letter?

l)      What are the essentials of good covering letter?

m) What do you mean by ‘Salutation’?

n)    Draft a classified advertisement offering office space on rent.

o)    What do you mean Tender Notice?

Section-B

Q2.    How can communication motivate workers to better efforts? Justify  with examples.

Q3.    Explain the salient features of Grapevine Communication.

Q4.    Explain any two psychological barriers to communication.

Q5.    Explain the process of communication.

Q6.    What are the 7cs of effective communication. Explain briefly each of them.

Q7.    Briefly explain the essentials of effective Written Communication.

Q8.    Explore the conditions/situations, which are highly suitable to non-verbal communication.

Q9.    List factors, which effect listening significantly.

Q10.  Draft a supplier’s reply to the customer who has asked for information regarding the dispatch of computers.

Q11. Draft a Tender Notice as regards to the procurement of a software a desired by you.

Q12. Place an order with a large manufacturing company for 6000 fountain  pens. Give suitable inducements to make the seller give you a concession/discount.

Q13.  Draft a representation letter to your head office seeking permission to organize a training programme for your branch employees on customer care.