Roll No..................
Total
No. of Questions
: 07
B.Com. (Sem.–2nd)
BUSINESS COMMUNICATION-I
Subject Code
: BCOP-205
Paper ID
: [B1121]
Time :
3 Hrs.
INSTRUCTION TO
CANDIDATES :
1. SECTION-A is
COMPULSORY consisting of TEN questions
carrying TWO marks each.
2. SECTION-B contains
SIX questions carrying TEN marks
each and students has
to attempt any
FOUR questions.
SECTION-A
1. Write
briefly:
a. Define
communication.
b. Why
is communication important?
c. Describe
the difficulties in communication?
d. What
is a grapevine ?
e. Define
attitude.
f. What
is the need for PR?
g. What
are the elements of an oral presentation?
h. Distinguish
between etiquette and manners.
i. Distinguish
between formal and informal organization.
j. Why
is feedback necessary in communication?
Section
–B
2. What
are the conditions for a successful communication? Explain the basic model of
communication.
3. Describe
the 7Cs for effective business communication.
4. How
do we develop positive personal
attitudes? Are attitudes important in developing PR skills ? explain .
5. Describe
the factors affecting presentation Are
they different for oral presentation then for power point computer presentation
? explain .
6. Why
is cross- cultural etiquette important ? explain business to business
etiquette.
7. Describe the various barriers to communication . which
one according to you is the most critical ? explain .
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