Roll No..................
Total
No. of Questions
: 07
B.Com. (Sem.–2nd)
BUSINESS COMMUNICATION-I
Subject Code
: BCOP-205
Paper ID
: [B1121]
Time :
3 Hrs.
INSTRUCTION TO
CANDIDATES :
1. SECTION-A is
COMPULSORY consisting of
TEN questions carrying TWO
marks each.
2. SECTION-B contains
SIX questions carrying TEN marks
each and students has
to attempt any
FOUR questions.
SECTION-A
Q1.
Explain Elaborate / Define the concepts
a. Communication
b. Rumours
c. Written
communication
d. Effective listening
e. Attitude
f. Notice
g. Oral presentation
h. Customer care
i. Sales presentation
j. Symposia
SECTION
– B
Q2
What is
communication process? What
are the differences
between formal and
informal communication?
Q3
What are 7C's of effective communication? Discuss in detail.
Q4
Communication is life blood of an organisation. Comment.
Q5
What are essentials of a good presentation? What external factors can affect
presentation?
Q6
Discuss the role of etiquette in business.
Q7
What is role of public relations in corporate communication.
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North India Campus