Download Question Paper of "Business Communication-I 2 B.Com" , Question Paper of B.Com 2nd Semester, Subject Code : BCOP-205, Paper ID B1121, Paper 5

Roll  No..................

 Total  No.  of  Questions  :  07

B.Com.  (Sem.–2nd)

BUSINESS   COMMUNICATION-I

Subject  Code  :  BCOP-205 

Paper  ID  :  [B1121]

Time  :  3  Hrs.

INSTRUCTION  TO  CANDIDATES  :

1. SECTION-A  is  COMPULSORY  consisting  of  TEN  questions  carrying TWO  marks  each.

2. SECTION-B  contains  SIX  questions carrying  TEN marks  each  and  students has  to  attempt  any  FOUR  questions.

SECTION-A

1.     Give brief answers to the following questions:

a.     Communication process is concerned with sharing and understanding of information. Explain .

b.     Explain any two important difficulties in communication.

c.      Distinguish between formal and informal communication.

d.     How does personal attitude affect the communication process?

e.      Distinguish between business and corporate communication .

f.       What is you understanding of sales presentation?

g.     How does status consciousness impede the smooth flow of communication?

h.     What do you mean by business manners?

i.       How can we develop positive attitude?

j.       Discuss the purpose of downward communication.

Section -B

2.     What are the essential principles of effective communication?

3.     How do the personal opinions and prejudices of various individuals act as barriers to effective  communication ?

4.     What do you understand by grapevine ? discuss the various advantages and disadvantages of grapevine .

5.     Presentation skills hold the key to success these days. Explain in detail.

6.     Discuss in detail the importance of cross-cultural etiquette.

7.     What are the important guidelines for taking effective customer care? Explain in detail.