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Monday, December 5, 2016

Quality Management, Question Paper of BBA 4th Semester, Download Previous Years Question Paper 1






Roll No.
Total No. of Questions: 07]

Paper ID [C02221
BBA (Sem. 4th)
QUALTTY MANAGEMENT 
(BB - 405)

Time: 03 Hours
Instruction to Candidates:
1) Section - A is Compulsory.
2) Attempt any Four questions from Section - B.
Section-A
1.      
 a) Define Quality.
b) What is the importance of customer?
c) What is relationship Marketing?
d) What are Kaizens?
e) What are the benefits of bench marking?
f) What are internal failure costs?
g) Define 'Team'.
h) What are ISO 9000 series standards?
i) What are the advantages of brain storming?
j) What is the role of consultant in ISO 9000 implementation?
Section - B
Q2) Discuss the significance of quality in a competitive and global environment.

Q3) Discuss various activities under kaizen as a quality improvement programme.

Q4) Explain Juran’s quality triology and compare it with Demings approach to total quality.

Q5) Explain various tools of quality management.

Q6) What are ISO 9000 series standards? Explain the steps required to implement them.

Q7) Discuss the need for unbiased data collection. What steps would you take in this regard?

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