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Monday, December 5, 2016

Quality Management, Question Paper of BBA 4th Semester, Download Previous Years Question Paper 6






Roll No.
Total No. of Questions : 07]

BBA (Sem – 4th)
QUALTTY MANAGEMENT
SUBJECT CODE : BB - 405
Paper ID : [C0222]

Time : 03 Hours
Instruction to Candidates:
1. SECTIONA is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTION-B contains SIX questions carrying TEN marks each and students
has to attempt any FOUR questions.
SECTION-A
l. Write briefly :
a. Define quality
b. What are the five phases of benchmarking?
c. Objective of quality focus
d. Relationship marketing
e. Biased data
f. Explain Deming’s approach to quality management
g. Concept of six sigma
h. Brainstorming
i. Internal audit
j. The need for the quality systems
SECTION-B
2. Explain the role of quality as a mean to profitability in present competitive era.

3. What are major contributions of quality gurus Ishikawa and Juran in field of quality in 
organizations?

4. Write detailed note on tools of Quality Management. Explain Kaizen in detail.

5. What is role of consultants in quality system auditing?

6. Explain Fishbone diagram and Pareto diagram as problem solving tools.

7. What are the steps in the implementation of ISO 9000 quality system? Discuss in detail. 

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