Quality Management, Question Paper of BBA 4th Semester, Download Previous Years Question Paper 3

Roll No.

Total No. of Questions : 07]

BBA (Sem – 4th)

QUALTTY MANAGEMENT

SUBJECT CODE : BB - 405

Paper ID : [C0222]

Time : 03 Hours

Instruction to Candidates:

1) Section - A is Compulsory.

2) Attempt any Four questions from Section - B.

Section - A

Q1)

a) Define Quality.

b) Focus group.

c) Customer care.

d) Bench marking.

e) Juran's Quality Trilogy.

f) Brainstorming.

s) ISO 9000,

It Need for customer relationship management

i) Inspection

j) Unbiased data

Section - B

Q2) How is quality a means to success in a competition and global environment. Discuss.

Q3) Explain various methods of Statistical Quality Control.

Q4) What is a fishbone diagram? How are they important in analyzing internal failures?

Q5) Discuss the role of consultant in developing and implementing ISO 9000 quality standards.

Q6) Explain the role of Japan in the development of quality concept.

Q7) Explain the concept of Kaizer regarding quality.