Quality Management, Question Paper of BBA 4th Semester, Download Previous Years Question Paper 7

Roll No. .................

Total No. of Questions : 07

BBA (Sem.–4)

QUALITY MANAGEMENT

Subject Code : BB-405

Paper ID : [C0222]

Time : 3 Hrs.

INSTRUCTION TO CANDIDATES :

1 . SECTION-A is COMPULSORY.

2 . Attempt any FOUR questions from SECTION-B.

SECTION-A

1.     Write short notes on the following.

a.     Define Quality Cost

b.     Define Quality Management

c.      What is ISO

d.     What is Relationship Marketing.

e.      Name any two quality Gurus.

f.       What is TQM

g.     Define unbiased data collection

h.     What is Internal Audit

i.       What is Quality System

j.       Who is a customer

Section-B

2.     Discuss the power of customer to chose.

3.     Discuss in detail the Kaizen Concept with its advantages.

4.     Discus the contribution of  Crossby  in Quality Management

5.     Discuss Pareto Diagram in detail.

6.     Discuss the role of consultants in developing and implementing ISO 9000 Quality systems

7.     Discuss the rise of Japan with focus on Quality.